Cancellation & Refund Policy

01Free Cancellation

Guests may cancel their reservation free of charge more than 30 days before the scheduled arrival date.

All payments received, including the 20% deposit, will be refunded.

02Cancellation Within 30 Days

Cancellations made 30 days or less before arrival incur a charge equal to 100% of the total booking amount.

No refund will be provided for cancellations during this period, except where required by applicable law.

03Deposits and Balance Payments

For bookings made more than 30 days before arrival, a 20% deposit is required to confirm the reservation. The remaining 80% must be paid no later than 30 days before arrival.

Bookings made 30 days or less before arrival require full payment at the time of booking.

04No-shows and Early Departures

Guests who fail to arrive for a confirmed reservation without cancelling are not entitled to a refund.

No refunds are provided for unused nights resulting from early departure, except where required by applicable law.

05Booking Amendments

Requests to change booking dates or guest details are subject to availability and applicable rate differences.

An amendment does not automatically extend or reset the cancellation deadline. Any revised conditions must be confirmed in writing.

06Refund Processing

Approved refunds will be processed within seven calendar days of approval, normally through the original payment method.

The time taken for funds to appear in the guest's account may vary depending on the receiving bank or card issuer.

07Cancellation Due to Non-payment

If an outstanding balance remains unpaid after three payment reminders, Anam Villa may cancel the reservation.

Where cancellation occurs 30 days or less before arrival, the 100% cancellation charge applies. Amounts already paid will be applied toward the charge, and any outstanding amount may remain payable, subject to applicable law.

08Cancellation by Anam Villa

If Anam Villa cannot provide confirmed accommodation, guests will receive a full refund of payments made for accommodation that cannot be provided, unless they agree to an alternative arrangement.

09Exceptional Circumstances

Travel disruptions, severe weather, flight cancellations and other exceptional circumstances do not automatically waive the cancellation policy.

Any exception may be considered by Anam Villa on a case-by-case basis, subject to applicable law.

10Cancellation Requests

Cancellation requests must be submitted through Anam Villa's official contact channels.

Please include the booking reference, guest name and scheduled arrival date.