Privacy Policy

01Information We Collect

Depending on your interaction with us, we may collect:

• Name, email address and telephone number.
• Arrival and departure dates, number of guests and accommodation preferences.
• Booking details, correspondence and payment confirmation records.
• Identification information required for accommodation registration or legal compliance.
• Website usage information, including cookies and technical data where applicable.

02How We Use Information

Personal information is used to:

• Respond to enquiries and manage reservations.
• Prepare quotations, confirm bookings and communicate with guests.
• Coordinate accommodation and related services.
• Verify payments, process refunds and maintain transaction records.
• Meet legal, regulatory and accounting obligations.
• Protect the security and proper operation of our services.

03Payment Information

Card payments are processed through secure payment links issued by Bank of Maldives.

Guests enter their card details directly on the Bank of Maldives payment page, not on the Anam Villa website.

Anam Villa does not request card PINs, card security codes or one-time passwords through its enquiry forms or ordinary communications.

04Information Sharing

We may share relevant information with authorized payment processors, accommodation service providers, technical service providers and public authorities where necessary for service delivery or legal compliance.

We do not sell guest personal information to advertisers.

05Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

Access to guest information is limited to persons who require it for legitimate business purposes.

No electronic storage or transmission system can be guaranteed to be completely secure.

06Data Retention

Personal information is retained only for as long as reasonably necessary to manage bookings, provide services, maintain financial records, resolve disputes and meet applicable legal obligations.

Information is deleted or securely disposed of when it is no longer required, subject to applicable recordkeeping obligations.

07Cookies and Website Technologies

Our website may use cookies and similar technologies to support functionality, security and website performance.

Where third-party analytics or other tracking services are used, appropriate disclosures and choices will be provided as required by applicable law.

08Your Privacy Rights

Guests may contact us to request access to, correction of or deletion of their personal information, subject to applicable law and legitimate recordkeeping requirements.

09Policy Updates

We may update this Privacy Policy when necessary. The latest version will be published on our website with its effective date.